Shipping & Delivery Policy
Processing & Shipping
- Orders are processed within 1-2 working days (Monday - Friday).
- Once dispatched, shipping takes approximately 7-8 working days (Monday - Friday).
- You will receive a confirmation email after placing your order, followed by another email with tracking details once your order has shipped.
Order Cut-Off Time
- Orders must be placed before 17:00 to be processed within the stated timeframe.
Delivery Information
- We offer free delivery on all orders within United Kingdom.
Delays
- Your order should arrive within 8-10 working days (Monday - Friday).
- If it hasn’t arrived within this period, please allow an extra 3 working days before reaching out.
- Should further delays occur, contact us at info@zyleya.com for assistance.
Cancellations
- If you need to cancel an order, please email us at info@zyleya.com as soon as possible.
- Cancellations cannot be processed once the order has already been prepared for dispatch.
Damaged or Incorrect Items
- If you receive an incorrect or damaged item, we sincerely apologize.
- Please email photos of the issue to info@zyleya.com and we will promptly resolve it by sending you the correct item.
Track your order
- If you have placed an order with us, you can see when your package will arrive by visiting our self hosted Track Your Order page.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 09:00 - 18:00
Email: info@zyleya.com
Phone: +31657973782
Contact Form: Click here
Business Information
Zyleya is operated by N.A. business advies, a company registered in The Netherlands. Our trading ID is 91608406.
Address:
Kalkovenweg 56, Alphen aan den Rijn, South Holland, 2401 LK, The Netherlands